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Expired European patentEurope

Method and apparatus for integrating agent status between a customer relations management system and a multiple channel communications center

EP 1774760 B1 · Applicant: Genesys Telecommunications Laboratories, Inc.

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Listed from its EPO record in Patent Yard's archive of European patents past their term. Its claims, description and drawings are in the EPO PDF and on Google Patents, and the Claude kit works from them.

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Why it's free to use

  • Filed August 2, 2005 and granted October 12, 2016. A European patent lasts at most 20 years from filing, so its term ended August 2, 2025.
  • Supplementary protection certificates extend only medicine and crop-protection patents, and it isn't classified as either.
  • We check European rights only. A US or other national patent in its family could still be in force: check its family on Espacenet or Google Patents.
FiledAugust 2, 2005
PublishedApril 18, 2007
GrantedOctober 12, 2016
Term endedAugust 2, 2025
Application numberEP 05783002
Classification (CPC)H04M3/5191

Timeline

Timeline From EPO dates

2006200820102012201420162018202020222024Application filedAug 2, 2005PublishedApril 18, 2007Patent grantedOct 12, 2016Term endedAug 2, 2025

Sources & verification

Official EPO records

Full published documentClaims, description and drawings as a PDF.EPOEuropean Patent RegisterProcedure, status, file inspection and legal events.EPOLinked open EP data recordThe bibliographic record this page is built from.EPO

Cross-check elsewhere

Google PatentsFull text, worldwide family, citing patents and legal events.patents.google.comEspacenetNational family members and their legal status.European Patent Office

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