Call intercept methods, such as for customer self-support on a mobile device
CA 2869100 C · Owner: Nuance Communications, Inc. · Inventors: Rush, Keldon; Beinikis, Linda; Roundtree, Brian
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A method for providing assistance to a wireless user device coupled to a network. Such method comprises intercepting a request for assistance at the wireless user device without a voice connection being completed with a recipient; locally performing at least one task on the wireless user device which includes accessing a script that is stored locally on the wireless user device and the script is configured to locally perform the at least one task on the wireless user device; and based upon the request and the at least one task using the script, automatically modifying information in the wireless user device and performing locally on the wireless user device a predetermined series of …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed February 18, 2005 and granted February 13, 2018. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended February 18, 2025.
- Certificates of supplementary protection extend only drug patents, and it isn't classified as one.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.