Closed-loop command and response system for automatic communications between interacting computer systems over an audio communications channel

Abstract From the Canadian patent

A method and system for interacting with a voice response (VR) system to provide , appropriate responses to audio command prompts is provided. The method includes the steps of (a) , connecting a computing device including an interaction management application to the VR system , using the telephonic connection and the network connection; (b) receiving an audio communication , from the VR system; (c) generating discrete Fourier transform (DFT) for the audio communication , that was received; (d) comparing the at DFT with known DFTs each known DFT , corresponding to a , command prompt likely to be received from the VR system; (e) providing the VR system any required , response, if an …