Routing of web-based contacts
CA 2452583 A1 · Owner: Hession, Patrick · Inventors: Mccormack, Tony; Hession, Patrick; D'Arcy, Paul
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A method of providing access to a network of contact centres comprises providing, contact links on one or more web pages which when activated initiate contacts to, the contact centres. The network addresses associated with the links and to which, the contacts are automatically directed are dynamically specified in the web pages, and are obtained from a database. The database is dynamically updated in response to statistical updates received periodically or continually from the individual contact centres. In this way the contacts can be directed in advance to, the most appropriate destination without having to evaluate each contact as it enters the contact centre network, thereby …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed December 8, 2003. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended December 8, 2023.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by December 8, 2025.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.