Customer complaint alert system and method
CA 2441069 A1 · Owner: Trauth, Gregory L. · Inventors: Trauth, Gregory L.; Argo, Daniel S.; Brown, Clinton D.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system and method (100) for notifying customer service personnel of customer feedback messages. When a feedback message is received from a customer (110 300), an electronic notification message or "alert" message (112) is transmitted to customer service personnel indicating receipt of the message. The system (100) may record spoken feedback messages from customers (110 300) , which are stored in audio files. Customer service personnel may then call into the system (100) to listen to the audio file. Alternatively the audio file is , attached to the alert message (112). An additional embodiement enables records (202, 204) related to received customer feedback messages to be displayed …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed March 21, 2002. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended March 21, 2022.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by March 21, 2024.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.