Multimedia telecommunication automatic call distribution system
CA 2391460 C · Owner: Sonesh, Ari · Inventors: Sonesh, Ari; Dellutri, Stephen
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A multimedia telecommunication automatic call distribution center server (110) which allows access to the call center via a plurality of access means including telephone (111) and data (112) networks to provide simultaneous voice (104), data (101), and video (103) access and ensures effective , transparent spreading of agents (120 and 121) over different geographical locations. The automatic call distribution center of the present invention uses a multimedia automatic call distribution server (110) acting as connection manager for the data network (112) callers and provides for automatic caller identification (130).
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed December 11, 2000 and granted February 19, 2013. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended December 11, 2020.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by December 11, 2022.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.