Technique for effectively processing and dynamically routing communication calls
CA 2387102 A1 · Owner: Elsey, Nicholas J. · Inventors: Elsey, Nicholas J.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
In an arrangement where calls are directed to different call centers each , call center, based on selected metric measures determines whether an incoming call is an "overflow" call, to be rerouted to an alternate call center. These metric measures may include e.g. the, number of operators in the call center answering calls the number of calls in , queue to be, answered etc. Once an overflow call is identified the call center reserves , an outbound communication channel in anticipation of rerouting the call and transmits a , call rerouting, request to a call routing server. In accordance with the invention the server , identifies an, appropriate alternate call center for receiving the …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed May 21, 2002. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended May 21, 2022.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by May 21, 2024.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.