Method and apparatus for determining and initiating interaction directionality within a multimedia communication center
CA 2348575 C · Owner: Genesys Telecommunications Laboratories, Inc. · Inventors: Powers, James Karl; Knuff, Charles Dazler; Beck, Christopher Clemmett Macleod
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A campaign module in a multimedia call center (MMCC) has programmable dynamic campaign module (DCM 349) for facilitating and monitoring outbound campaigns. The DCM comprises an interaction-level monitoring function (367) for monitoring interaction level of the MMCC according to programmed criteria and , comparing the real-time level with preset threshold a search and retrieve , function (363) for searching a data repository storing records of interactions and retrieving interaction data for specific interactions according to programmed criteria, a scripting function for selecting agents of the MMCC for participating in a campaign, and for preparing task lists for said agents; and an …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed November 10, 1999 and granted January 29, 2002. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended November 10, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by November 10, 2021.
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Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.