Questionnaire based call routing
CA 2328273 A1 · Owner: Gallick, Robert L. · Inventors: Spenik, John W.; Gallick, Robert L.; Hewell, James F.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A feature server, e.g. a stored program controller, processes calls to a subscriber's main directory number in a packet network by submitting a subscriberadministered questionnaire to callers. The information in the questionnaire, when completed by the calling party, can be used to automatically route the call or to reposition the call in the incoming call queue. Alternatively the completed, or even partially com-, pleted questionnaire may be displayed in a "pop up" window to a subscriber's operator who can then use the information to assist the caller or, without need of answering the call, to reposition the call within the queue or to divert the call to another directory number. In …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed December 11, 2000. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended December 11, 2020.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by December 11, 2022.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.