Acd with packet data based agent interconnect
CA 2322291 A1 · Owner: Rockwell Semiconductor Systems, Inc. · Inventors: Hollatz, Michael C.; Werve, Timothy P.; Williams, Laird C.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A method and apparatus for providing a voice path between a customer call connection (14) received from a public switched telephone network (16) at a switch (18) of an automatic call distributor (10) and an agent (12) of the automatic call distributor (10) at a remote location from the automatic call distributor (10) and also a data connection between a terminal (40) of the agent and a host (22) of the automatic call distributor. The method includes the steps of setting up a dedicated telephone connection through the public switched telephone network (16) between the automatic call distributor (10) and agent at the remote location and establishing a voice internet protocol …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed February 17, 1999. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended February 17, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by February 17, 2021.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.