Internet web site with audio interconnect and automatic call distributor
CA 2321852 A1 · Owner: Werve, Timothy P. · Inventors: Hollatz, Michael C.; Williams, Laird C.; Werve, Timothy P.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An apparatus and method of establishing an audio call path between an internet user (102) accessing a web site (22) and an agent of the web site is provided (32). The method includes the steps of proving a web site with a plurality of audio access icons and a plurality of agent groups (34 42) and associating an , agent group of the plurality of agent groups with each audio access icon of the web site. The method further includes establishing a voice path between the user and an agent of the associated agent group based upon activation of a audio access icon by the user.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed February 17, 1999. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended February 17, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by February 17, 2021.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.