System and method for providing operator and customer services
CA 2306798 A1 · Owner: Bartels, Patty Marie · Inventors: Dickerman, Robert Frank; Bartels, Patty Marie; Furgason, Shawn Paul
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system and method for providing operator and customer services for automated telecommunication services on an intelligent overlay network (104). Operator and customer services are provided by an intelligent network (102) comprising an automated call distributor (116), an application processor (118) a , plurality of enhanced operator consoles (126) an advanced intelligent network , gateway (120) and a validation gateway (122). The advanced intelligent network gateway (120) provides the intelligent network (102) with an interface to the intelligent overlay network (104). This allows components within the intelligent network (102) to communicate with components in the intelligent …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed October 21, 1998. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended October 21, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by October 21, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.