Method and apparatus for determining agent availability
CA 2302704 C · Owner: Genesys Telecommunications Laboratories, Inc. · Inventors: Shtivelman, Yuri
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A method and apparatus for determining the availability of an agent in a multimedia-capable call center is disclosed. A routine implemented by the callcenter determines whether an agent is busy or available (100). If the agent is determined to be busy on a video call (102 104) or busy on a telephone call , (106 108), an Agent Busy result is returned (116). If the agent is determined not to be busy on either a video call (102 104) or on a telephone call (106, 108) a determination is made as to whether the number of unanswered mails (e.g. electronic mail (e-mail) messages voice mail messages, and video , messages) for the agent exceeds a preset limit (110 112). If the number of , …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 8, 1998 and granted August 19, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 8, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 8, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
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Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.