Apparatus and methods enhancing call routing to and within call-centers
CA 2302680 C · Owner: Gisby, Douglas · Inventors: Miloslavsky, Alec; Gisby, Douglas
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A computerized telephony call center (121) for serving a customer base has a central switch (123) connected to a plurality of telephones (136 138) at , operator workstations (131, 132) and adapted to route the calls to individual ones of the telephones, and also connected to a public switched telephone network (100), and a first processor (223) connected to the central switch (123) by a high-speed data link (212) and to the telephone network by a digital network connection. The first processor (223) is adapted to monitor transactional activity of the central switch (123) to process the activity , information according to selected routines in the processor and to , communicate …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 9, 1998 and granted July 29, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 9, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 9, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.