Home agent call center system and method
CA 2302678 C · Owner: Kikinis, Dan · Inventors: Kikinis, Dan; Issayev, Valeriy; Shtivelman, Yuri
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A call center system supports remote agent stations (126) through a network (125) by establishing a data link (119 129) between, a computer platform (131) at the remote agent station (126) and a computertelephony integration (CTI) processor (111) connected to a telephony switch (109) at a call center (101) and switching incoming calls from the call center (101) to a telephone (133) at the remote agent station (126) while sending data pertaining to the calls via the data link (119, 129) to the computer platform (131) at the remote agent station (126) to be displayed.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 9, 1998 and granted July 22, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 9, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 9, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.