Improved call center apparatus and functionality in telephony
CA 2302674 C · Owner: Genesys Telecommunications Laboratories, Inc. · Inventors: Barskyy, Myhailo; Neyman, Igor; Livshits, Boris
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A client-server telephone call router system as part of a customer premises system has a client-server router adapted to execute on a telephony switch such as a public branch exchange (PBX) or other telephony switch or on a , processor connected by CTI link to a telephony switch. The telephony switch or processor executing the router is connected to a local area network (LAN) that also interconnects computer workstations proximate to telephones connected to the telephony switch. Client user interface applications run on the computer workstations, allowing clients to edit routing rules for the router which has , a list of routing rules keyed to users and workstations of the customer …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 9, 1998 and granted June 3, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 9, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 9, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.