Automatic work progress tracking and optimizing engine for a telecommunications customer care and billing system
CA 2302332 A1 · Owner: American Management Systems, Incorporated · Inventors: Sotola, Rene; Wolfinger, Charles
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system of work progress tracking and management in which customer orders may be received and entered into the system. Upon the entry of customer orders the system automatically schedules the orders for completion and optimizes the schedule based on several factors. These factors include work force utilization customer priority, due date and task dependencies. Further the system takes into, consideration geographical constraints and automatically reschedules and re-optimizes the schedule when changes occur due to unforeseen events.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed July 26, 1999. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended July 26, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by July 26, 2021.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.