Apparatus and methods enhancing call routing within and between call-centers
CA 2289193 C · Owner: Miloslavsky, Alec · Inventors: Miloslavsky, Alec; Gisby, Douglas
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system for rerouting misrouted calls between call centers has multiple call centers all connected by digital link to a central rerouter which maintains a data list of a unique pool of destination numbers assigned to each of the call centers. The central rerouter sends rerouted calls to destination numbers in the destination number pool for each call center in a sequential manner such that any destination number in the pool for any call center, once used is not used again until all of the , remaining destination numbers in the pool for that call center are used once each. In a preferred embodiment call centers are interconnected by private lines, and rerouted calls are sent over the …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed May 27, 1998 and granted December 11, 2001. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended May 27, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by May 27, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
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Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.