A contact center system capable of handling multiple media types of contacts and method for using the same
CA 2282931 C · Owner: Lewis, William R. Jr. · Inventors: Lewis, William R. Jr.; Korzeniowski, Gary E..; Mears, John C.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A contact center system and method employing a plurality of agent workstations, and which includes a queuing component capable of receiving , contacts , of different media-types such as telephone calls, e-mails, facsimiles web , chat, voice , over internet protocol and so on, and maintaining the different media types contacts , in a common queue while awaiting routing to the agent workstations. The system further comprises a routing component which routes the queued contacts to the agents , based on criteria of the contacts criteria of the agents, or both. A media changing , component of the system is capable of changing a media-type of any of the media-type , contacts to generate a …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 21, 1999 and granted November 22, 2011. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 21, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 21, 2021.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.