Arrangement for improving retention of call center's customers
CA 2281432 C · Owner: Lucent Technologies Inc. · Inventors: Mathews, Eugene P.; Flockhart, Andrew D.; Foster, Robin H.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
In a call center (100) of a business, if it is determined (314-318 or 320) during the handling of a call involving a party who is a customer of the business that the party is at risk of being lost as a customer to the business an identifier of the party, such as ANI is captured (300) and stored (322) along with an "at risk" indication. The determination may be made either automatically by detecting (314-318) that the party terminated the call while on hold or manually (320) by the agent handling the call or a service observer whereupon the agent or observer pressed an "at risk" feature button (112) on their terminal (105 110). On a subsequent call to or from that party the stored …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 7, 1999 and granted July 16, 2002. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 7, 2019.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 7, 2021.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.