Methods and apparatus for implementing a network call center
CA 2259912 C · Owner: Miloslavsky, Alec · Inventors: Miloslavsky, Alec
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An apparatus and method for providing telephony call center services from a central location (102), such as the premises of a telephone service provider with agents of the call center (104) located remotely from the central location. The apparatus comprises equipment and control allowing a person acting as an agent at the call center site remote from the central location to dial a pre-assigned number in a telephony switch (152) at the call center site (104) such that the calling agent becomes connected to the switch until the agent disconnects. This connectivity allows the call center services to connect incoming calls to connected agents immediately and reliably without , delay …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed July 9, 1997 and granted June 24, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended July 9, 2017.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by July 9, 2019.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.