Web based help desk
CA 2246130 C · Owner: Mitel Networks Ulc · Inventors: Mankovskii, Serguei; Pinard, Debbie; Evans, Ron
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A web based help desk includes a web server having memory storing a help desk web page. The web server allows remote user computers to access the web server via an internet or intranet connection thereby to access and display the help desk web page. A plurality of computers operated by support specialists, are incommunication with the web server to allow support specialists to communicate with remote users requiring support. The support specialists are selectable through the web page. A support specialist status application monitors the status of the supportspecialists and remote users requesting support and prompts the web server to establish a connection between a support specialist and a …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed August 31, 1998 and granted January 14, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended August 31, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by August 31, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.