Automatic call distribution based on physical location of wireless terminals
CA 2245305 C · Owner: Griffith, Gary L. · Inventors: Roberge, Kenneth J.; Griffith, Gary L.; Hanson, Thomas C.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
Providing by a telecommunication switching system an automatic call distribution function using agents having wireless terminals by determining the location of the agents determining the agents' skills, and routing calls to agents based on their physical location and the agents' skills. The telecommunication switching system determines the location of particular agents based on information obtained from wireless base stations. In addition, the telecommunication switching system transmits to the agent, who has been selected to help the location where, the agent is to go. This notification can be done utilizing a display on the wireless terminal or by using an audio message to the agent. Also …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed August 19, 1998 and granted October 8, 2002. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended August 19, 2018.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by August 19, 2020.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.