System connecting remote agents over standard telephone lines
CA 2242092 C · Owner: Smith, Robert L. · Inventors: Smith, Robert L.; Petrunka, Robert W.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A call servicing system facilitates the servicing of customer calls by service agents (1300). The call servicing system includes local customer switches (1220), local agents switches (1320), a network switch (1110) and an , Automatic Call Distribution (ACD) server (1120). The local customer switches direct calls to and from the customers (1200) and the local agent switches direct calls to and from the service agents. Remote service agents connect to the local agent switches using a single standard telephone line. The network receives a call from one of the customers detects information from the , customer call and routes the customer call to a remote service agent over the single …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed November 27, 1997 and granted March 25, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended November 27, 2017.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by November 27, 2019.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.