An agent speech detector system and method for use with a telephonic switch
CA 2238032 A1 · Owner: Gisby, Doug · Inventors: Vanberkum, Paul E.; Gisby, Doug
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An agent speech detector system (100) comprises an interface circuit (104) a , supervisor computer system (105) and an agent unit (106). An agent unit (106) includes an input device (114) and an agent terminal (112) which detects whether an agent speaks during a telephone call routed to the agent by a telephonic switch (102). An interface circuit (104) may interconnect the agent terminal (112) and the telephonic switch (102). An agent console (107) may be interposed between the interface circuit (104) and the telephonic switch (102). The telephonic switch (102), preferably an automatic call distributor (ACD), routes telephone calls generated by callers at telephonic units (108) and …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 26, 1997. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended September 26, 2017.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 26, 2019.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.