Teleworking arrangements
CA 2210710 C · Owner: British Telecommunications Public Limited Company · Inventors: Booton, Laurence Jon
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
In a known automatic call, distribution (ACD) suite comprising a PABX (10) and an associated ACD system (12) and limited to managing a work force of local agents, the ACD system distributes incoming external calls to a plurality of internal terminals (22) of the PABX (10) according to a predetermined set of rules. A teleworking facility is provided with a Computer/Telephony Integration, controller (26) connected to the PABX and arranged to select an available one of a set (34) of the terminals (22), designated as "dummy" terminals to receive, the identity of a teleworking agent requesting work (or select the identity of a teleworking agent to be offered work), and to command the ACD system …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed March 27, 1996 and granted August 22, 2000. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended March 27, 2016.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by March 27, 2018.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.