System and method for selecting agent destinations and monitoring calls made to network customer
CA 2206503 C · Owner: Casselman, Brenda · Inventors: Lo, Shuhung; Sabnis, Suhasini V.; Wert, Gerald Michael
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system of the present invention selects agent destinations and monitors calls made from a caller through an intelligent call processing network to a network customer. A plurality of home agents such as part of a telemarketing, system are located at respective home premises and receive routed calls. A customer routing point responds to call queries transmitted from the intelligentcall processing network and routes the call to the desired home agent. A management information server is connected in communication to the customer routing point for storing call routing and agent call-handling information. At least one agent manager is connected in communication to at least one of the home …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed May 29, 1997 and granted September 18, 2001. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended May 29, 2017.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by May 29, 2019.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.