Automated call router system and method
CA 2204868 C · Owner: At&T Intellectual Property Ii, L.P. · Inventors: Gorin, Allen Louis; Scherer, James B.; Wilpon, Jay Gordon
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
The automated call routing system and method which operates on a call routing objective of a calling expressed in natural speech of the calling party. The system incorporates a speech recognition function as to which a calling , party's natural-speech call routing objective provides an input (15) and , which is trained to recognize a plurality of meaningful phrases (10) each , such phrase being related to a specific call routing objective. Upon recognition of one or more of such meaningful phrases in a calling party's input speech, an interpretation function (20) then acts on such calling party's routing objective, request to either implement the calling party's requested routing …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed September 12, 1996 and granted June 25, 2002. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended September 12, 2016.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by September 12, 2018.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.