Arrangement for queuing a call to the best split
CA 2183286 C · Owner: Flockhart, Andrew Derek · Inventors: Flockhart, Andrew Derek; Mathews, Eugene Paul
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A call-center ACD switch (105) is modified to respond to an arriving call by determining for those splits (110-111, 106-109) that could handle the call the present values of a parameter that defines what is a best split for handling the call determining from those present values which one of the splits is the best split for handling the call and then enqueuing the call in the call queue of the best split. Alternatively the call-center ACD switch is modified to respond to a call that overflows the call queue (130) of its primary agent split (110) by determining which one of the backup splits (111 106-109) in which call center (143-145) is the best backup split for the call and enqueuing the …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed August 14, 1996 and granted August 8, 2000. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended August 14, 2016.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by August 14, 2018.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
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Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.