Automatic call distribution network with call overflow system and method
CA 2118390 C · Owner: Rockwell International Corporation · Inventors: Adams, David J.; Culp, Christopher G.; Harbuziuk, Wayne L.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An automatic call distribution network (10) with an originating automatic call distributor (ACD) (12A) which transfers a received call to a destination ACD (12B) through an external telephonic network: (24), a call overflow system (32) with a central processing unit (16A) at the originating ACD (12A) to compile data relating to an overflow call to be transmitted through the external telephonic network (24) to the destination ACD (12B) of at least one of tree types of information of: identification of a selected gate (26B) of the destination ACD (12B) to which the overflow call is to be routed, identification of the originating BCD (12A) a time, information relating to a time the overflow …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed October 18, 1994 and granted February 29, 2000. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended October 18, 2014.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by October 18, 2016.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
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Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.