Automatic call distributor with prioritization
CA 2103858 C · Owner: Sumner, Roger A. · Inventors: Sumner, Roger A.; Holtaway, Thomas S.; Lenihan, John P.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An automatic call distributor (12) having a device (16 and 18) for routing application telephone calls to any agent (20), a device (10) for routing an exterior position call directly to a particular agent (20) a device (10), for routing an interior position call directly to the particular agent (20), a device (10) for determining a desired priority of the application, external position and internal position calls to the particular agent (20) and a device (10) responsive to the determining device for connecting the prioritized calls to the particular agent (20) in the determined priority.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed August 11, 1993 and granted April 29, 2003. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended August 11, 2013.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by August 11, 2015.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.