Enhanced automatic call distribution system operation
CA 2094945 A1 · Owner: Senneke, Wayne A. · Inventors: Jurgensen, Janice H.; Senneke, Wayne A.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
Abstract, The exemplary embodiment is in an Automatic Call Distributor (ACD). Incoming calls to a system with no available agents can be placed in a queue or in a, departure from the prior an, can be terminated to voice mail. Voice mail messages are classified into different priority queues according to called number keyed DTMF, digits from the calling customer and the calling number. The voice mail calls are delivered to the agent based upon the priority of the voice mail queue after the agent completes a call or after he/she logs in following a log out period. The voice mail calls can be terminated to a team of agents.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed April 27, 1993. No grant is recorded for it in Canada; had it been granted, its 20-year term would have ended April 27, 2013.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by April 27, 2015.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.