Operator services using speech processing
CA 2014448 C · Owner: Bell Communications Research, Inc. · Inventors: Velius, George Alfred
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
Speech compression technology is utilized to reduce the average working time of an operator on directory assistance calls. In particular, a directory assistance call arriving at an automatic call distributor via a directory assistance trunk is first processed by a speech processing system to compress the initial request for a telephone number. The speech processing system is then connected to an operator position to transmit the processed initial order thereto.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed April 11, 1990 and granted April 26, 1994. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended April 11, 2010.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by April 11, 2012.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.