Telephone agent management information system
CA 2004274 C · Owner: Davidson, Wayne Alan · Inventors: Hossain, Sahadat; Davidson, Wayne Alan
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A computer connected to an ISDN switch via an ISDN digital subscriber line, provides management information regarding activities of a plurality of telephone agents. The computer has shared call appearances with a number of telephone agent stations and receives shared call appearance associated messagesfrom the switch reflecting call handling messages exchanged between the ISDN switch and each of the agent stations. The messages are interpreted by the computer which generates station status information and management information such as the number of calls handled, average holding time per call etc. The computer may beconnected simultaneously to several central offices via ISDN subscriber …
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Filed November 30, 1989 and granted September 17, 1996. A Canadian patent filed from October 1, 1989 lasts 20 years from filing, so its term ended November 30, 2009.
- A certificate of supplementary protection adds at most two years for a drug, so even that would have ended by November 30, 2011.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.