Method for predictive pacing of calls in a calling system
CA 1325686 C · Owner: Oliphant, Jean R. · Inventors: Workman, Harold W.; Shah, Jasvantrai C.; Oliphant, Jean R.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
A system having calls substantially selected and dialed to customers at such a paced rate that the system will keep a group of agents at full occupancy with calls on which the system has detected voice answer. As the size of the agent group changes this predictive pacing is adjusted so the answered calls do not have to be delayed while waiting for an available agent or agents do not have to wait for calls to become available. TANDEM is a registered trademark of Tandem Computers Inc. NON STOP is a trademark of Tandem Computers Inc. CONTACT is a trademark of Rockwell International Corporation. GALAXY is a registered trademark of Rockwell International Corporation.
Read the whole patent
Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Granted December 28, 1993. A Canadian patent filed before October 1, 1989 lasted 17 years from grant, so its term ended December 28, 2010.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.