Automatic call distribution (acd) switching system having distributed processing capability
CA 1312366 C · Owner: Redwood, William J. · Inventors: Dunnigan, William E.; Redwood, William J.; Andrews, Gerald W.
Overview
Its claims, description and drawings are in the Canadian Patents Database.
Open the CIPO recordAbstract From the Canadian patent
An automatic call distribution (ACD) switching system having a plurality of agent/trunk interface circuits for selectively connecting a plurality of telephone trunks to a plurality of agent workstations. The ACD switching system includes at least a first line interface module having a shelf control module for controlling a plurality of carrier card slots. At least one of the carrier card slots includes a carrier card for supporting a plurality of agent/trunk interface circuit "subcards" in closely-aligned parallel relation to the carrier card. Each carrier card and the shelf control module include digital processing circuits and an HDLC transceiver to facilitate the interconnection of first …
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Listed from its CIPO record in Patent Yard's archive of Canadian patents past their term. Its claims, description and drawings are in the CIPO record and on Google Patents, and the Claude kit works from them.
Why it's free to use
- Granted January 5, 1993. A Canadian patent filed before October 1, 1989 lasted 17 years from grant, so its term ended January 5, 2010.
- We check Canadian rights only. A patent in its family in another country could still be in force: check its family on Google Patents.
Timeline
Timeline From CIPO dates
Sources & verification
Official CIPO records
Everything on this page comes from the CIPO record linked above. Contains information licensed under the Open Government Licence – Canada.